Farewell florals
Terms and Conditions

Last Updated: 12/08/2026

These Terms and Conditions apply to all services provided by Hello Sweetpea Ltd ("we," "us," or "our"). By engaging our services, you ("the Client") agree to be bound by these terms.

 

1. Ordering Notice

We normally require a minimum of 72 hours' notice when placing an order for funeral floral tributes to allow sufficient time for sourcing flowers and preparing arrangements.

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Orders placed with less than 72 hours' notice will be considered on a case-by-case basis. While we will always do our best to accommodate short-notice requests, acceptance cannot be guaranteed.

 

2. Payment

Full payment is required at the time of ordering unless otherwise agreed in writing.

Orders will not be confirmed or processed until payment has been received.

 

3. Cancellations

If you need to cancel your order, please notify us as soon as possible.

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Where a cancellation is made more than 72 hours before the agreed delivery or collection date, and preparation of the order has not yet commenced, we may, at our discretion, provide a full or partial refund, taking into account any flowers, materials, labour or other costs already committed to or incurred in preparing your order.

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For cancellations made within 72 hours of the agreed delivery or collection date, refunds will not be available, except where required by law.

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Once preparation of your order has commenced, refunds will not be available regardless of when the cancellation is made, except where required by law.

 

4. Refunds and Returns

Due to the bespoke, personalised and perishable nature of funeral floral tributes:

• Returns cannot be accepted.

• Refunds are not available once preparation has commenced, except where required by law.

• Where preparation has not commenced, any refund following cancellation will be considered in accordance with Section 3 above.

 

Nothing in these Terms and Conditions affects any rights or remedies that cannot legally be excluded or limited.

 

5. Flower Availability and Substitutions

Whilst every effort will be made to use the flowers, colours and materials requested, seasonal availability and supply issues may occasionally make substitutions necessary.

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Where substitutions are required, flowers of an equal or greater value and a similar style and colour palette will be used wherever possible.

 

6. Delivery

Delivery of funeral floral tributes is available within Oxfordshire only.

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Delivery charges may apply and will be confirmed at the time of ordering.

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Customers are responsible for providing accurate and complete delivery information, including:

• Funeral director details (where applicable)

• Venue address

• Date and time of the funeral service

• Name of the deceased

• Card message and tribute wording

 

Orders requiring delivery outside Oxfordshire may be declined at our discretion. Where an order is accepted outside our usual delivery area, an additional delivery charge will apply.

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Delivery times may be affected by traffic, weather, venue or funeral director requirements, or other circumstances beyond our reasonable control.

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Where a funeral director, venue or other authorised location has specific delivery or placement requirements, we will make reasonable efforts to comply with them but cannot be responsible for restrictions or instructions imposed by third parties.

 

7. Incorrect Address Liability

The customer is responsible for providing accurate and complete delivery details, including the recipient's name, address and postcode.

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We cannot accept liability for failed, delayed or incorrect deliveries caused by inaccurate or incomplete information provided by the customer.

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Any additional delivery costs incurred as a result may be charged to the customer.

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Due to the perishable nature of our flowers, we cannot guarantee replacement or re-delivery where incorrect or incomplete delivery details have been provided.

 

8. Collection

Collection of funeral floral tributes may be arranged only by prior agreement. 

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Where collection has been agreed, orders must be collected at the arranged time. If an order is not collected at the agreed time, we cannot guarantee its condition or freshness and may be unable to provide a replacement or refund. 

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If collection is delayed and we are no longer on site, resulting in the order not being collected, we are not liable for any loss or missed use of the flowers, including where they were intended for a funeral or event. 

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If late collection requires us to remain on site beyond our normal hours, an additional charge may apply. Once an arrangement has been collected, responsibility for its care and condition transfers to the customer or the person collecting on their behalf. 

 

9. Quality and Condition

All floral tributes are prepared as close as possible to the delivery or collection time to ensure freshness and quality.

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Whilst we endeavour to maintain the overall style and colour palette, individual flowers and blooms may vary depending on seasonal availability and the freshest flowers available at the time of creation.

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Any concerns regarding the quality or condition of an arrangement should be reported to us within 24 hours of delivery or collection.

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This does not affect any rights or remedies that cannot legally be excluded or limited.

 

10. Limitation of Liability

We will take reasonable care when preparing and delivering your order.

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Subject to any liability that cannot legally be excluded or limited, our liability in relation to any order shall be limited to the value of the goods supplied.

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We shall not be liable for any indirect or consequential loss arising from delays, supply shortages, venue or funeral director restrictions, or circumstances beyond our reasonable control.

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Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.

 

11. Circumstances Beyond Our Control

Hello Sweetpea Ltd shall not be held responsible for failure or delay in fulfilling an order where such failure or delay results from circumstances beyond our reasonable control, including but not limited to adverse weather conditions, transport disruption, supplier shortages, strikes, illness or other unforeseen events.

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Where reasonably possible, we will notify the customer of any significant delay or issue affecting their order.

 

12. Photography

We reserve the right to photograph floral tributes for portfolio, website and social media purposes unless the customer requests otherwise at the time of ordering.

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Photographs will be limited to the floral tribute only and will not include or disclose any personal information relating to the deceased, their family or the funeral service.

 

13. Privacy

Any personal information provided to us will be used solely for the purpose of processing and fulfilling your order and will be handled in accordance with applicable UK data protection legislation.

 

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, subject to any rights the customer may have under applicable law.

 

15. Acceptance of Terms

By placing an order, the customer confirms that they have read, understood and accepted these Terms and Conditions.

Nothing in these Terms and Conditions affects any statutory rights or protections that cannot legally be excluded or limited.

 

Contact Details:
Hello Sweetpea Ltd
Company Number: 16944504
Phone: 01869 718018
Email: info@hellosweetpea.co.uk
Website: www.hellosweetpea.co.uk