Privacy & Cookie Policy

Effective Date: 20 July 2026

Introduction

Hello Sweetpea Ltd ("we", "our" or "us"), trading as Oxfordshire Florist, respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains what information we collect when you visit our website, contact us or use our services, how we use that information, and your rights under UK data protection law.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Hello Sweetpea Ltd

Company No. 16944504

Registered in England & Wales

Website: www.hellosweetpea.co.uk

Email: info@hellosweetpea.co.uk

Telephone: 01869 718018

The Information We Collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Delivery or billing address (where required)
Details of your enquiry or order
Information about your wedding, funeral or event
Any information you choose to provide when contacting us
Technical information such as your IP address, browser type, device information and website usage

We only collect information that is necessary to provide our services or improve your experience.

How We Use Your Information

We use your information to:

Respond to enquiries
Prepare quotations
Process orders and bookings
Deliver flowers and related services
Manage wedding and funeral consultations
Contact you regarding your order or enquiry
Improve our website and customer experience
Comply with legal and accounting obligations

We only process your personal information where we have a lawful basis to do so under UK data protection legislation.

Marketing

We do not send unsolicited marketing emails.

If you choose to subscribe to marketing communications in the future, you may withdraw your consent at any time using the unsubscribe link or by contacting us.

Google Ads Lead Forms

If you submit your details through a Google Ads Lead Form, Google securely passes your information to us so that we can respond to your enquiry.

We use this information solely for responding to your request and providing our services.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website.

Some cookies are essential for the website to function correctly. Others help us analyse website traffic or measure the effectiveness of our advertising.

Analytics & Advertising Cookies

We currently use:

Google Analytics to understand how visitors use our website and improve its performance.
Google Ads to measure advertising performance and improve our marketing campaigns.
Meta Pixel (Facebook and Instagram) to measure advertising performance and show relevant adverts to people who have previously visited our website.

These services may collect information including pages viewed, time spent on the website, approximate location, browser type and device information.

They do not provide us with information that directly identifies you unless you choose to submit your details through one of our forms.

Cookie Consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or delete cookies at any time through your web browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties where necessary to provide our services, manage our business, or comply with legal obligations.

This may include:

Funeral directors, crematoria and related service providers where necessary to arrange funeral flowers and ensure deliveries are made correctly.
Wedding venues, planners and other event professionals where necessary to coordinate wedding flower installations, deliveries or event arrangements.
Delivery partners or couriers where required to complete your order.
Payment providers where required to process payments.
Wix, which hosts our website and may process information submitted through our website forms.
Google Workspace, which we use for business email and communication.
Google services including Google Analytics and Google Ads, which help us understand website usage and measure the effectiveness of our advertising.
Meta services, if we introduce Meta advertising tools such as Meta Pixel in the future.
Professional advisers, such as accountants or legal advisers, where necessary.
Regulatory authorities or other organisations where we are legally required to do so.

We only share the information necessary for the relevant purpose and take reasonable steps to ensure that information is handled appropriately.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Data Security

We take reasonable steps to protect your personal information and keep it secure.

Our website is hosted through Wix, and we use trusted third-party services including Google Workspace to manage business communications and enquiries. We also use Google services such as Google Analytics and Google Ads to help us understand website usage and measure the effectiveness of our marketing.

These providers have their own security measures in place to help protect the information they process on our behalf.

We only give access to personal information where it is necessary for running our business and providing our services, and we take care to handle your information responsibly.

While we take appropriate precautions, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Object to certain types of processing.
Request restriction of processing.
Request a copy of your information in a portable format where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact:

Hello Sweetpea Ltd

Email: info@hellosweetpea.co.uk

Telephone: 01869 718018